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Shipping/Returns

Thank You for shopping at Lily Del Soap Company.

We want you to be completely satisfied with your experience with us and our products. If for any reason, we have not lived up to our commitment, please let us know and we will do everything we can to make it right.  Please email us at info@lilydelsoap.com or call us at 770-765-3072 if you have any questions. 

Shipping

Please allow 3-5 days for your order to ship as all our products are handmade and hand poured to order. All orders ship via UPS, unless otherwise specified, so please provide a correct physical ship-to address.  We reserve the right to use other carriers on any shipment.   We do not ship international orders at this time.   

Refused Shipments

Please be careful to enter your correct physical shipping address when you place your order. If the carrier returns the shipment to us, you will be responsible for all shipping charges and credited for all merchandise returned in sellable condition.

Returns

We thoroughly inspect all our shipments carefully before we send them your way.  However, we understand that things can happen during the delivery process.  Please check your order carefully upon arrival to ensure that it has not been damaged during shipping. If something is not right, please call us at 770-765-3072 or email us at info@lilydelsoap.com within 2 days of receipt of your order so we can rectify the situation. Returned merchandise will not be accepted if it is held for more than 7 days after receipt. All merchandise must be returned unopened and in its original packaging. We only accept returns in the case of defective or damaged merchandise.  We will pay return shipping costs for all damaged/defective products. All other return shipping costs will be deducted from your refund.  With your return, please include your full name, email address, phone number, a copy of your receipt and the reason for your return.

To preserve the quality of our soaps, bath bombs and other bath products you receive, keep away from heat and direct sunlight. 

Refunds

Refunds are issued for damaged and/or defective products.  We will notify you when we receive your returned item(s).  After inspecting the return, we will notify you of the status of your refund.  If your return is approved, we will initiate a refund to your credit card (or original method of payment).  You will receive the credit within a few days, depending on your card issuer's policies.

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